Politique de remboursement

Refund Policy

At CAVORA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Please read our Refund & Return Policy carefully before requesting a return or refund.

30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, your item must:

  • Be in its original condition (unused, unworn, unwashed, and undamaged)
  • Be returned with all original packaging and accessories
  • Not have been altered, installed, colored, cut, or chemically processed
  • Be returned within 30 days after delivery

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and product safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Customized or made-to-order products
  • Products that have been installed, worn, dyed, bleached, cut, or chemically treated
  • Clearance or final sale items
  • Gift cards

If your order arrives damaged or incorrect, please contact us within 48 hours after delivery with photos of the product and packaging.

Exchange Policy

If you would like to exchange an item, please contact our customer support team before returning your package.

Email: globalbusinesssales02@gmail.com

Customers are responsible for return shipping costs unless the item received is defective or we shipped the wrong product.

Refund Policy

After we receive and inspect your returned item, your refund will be processed within 1–3 business days.

Approved refunds will be issued to the original payment method used for the purchase.

Please note:

  • Original shipping charges are non-refundable.
  • Express shipping fees are non-refundable.
  • Customs duties, import taxes, and third-party service fees are non-refundable.
  • Depending on your bank or payment provider, it may take 3–10 business days for the refund to appear in your account.

Order Cancellation

Orders may be canceled or modified within 2 hours after payment.

Once production or shipping has begun, orders can no longer be canceled.

If your order has already been shipped, you may request a return after delivery in accordance with our Return Policy.

Return Process

Before returning any item, please contact our customer service team for return authorization.

Email: globalbusinesssales02@gmail.com

Please include:

  • Your order number
  • The reason for your return
  • Photos of the product (if applicable)

Once your request has been approved, we will provide the correct return address and detailed return instructions.

Please do not return products without prior authorization, as unauthorized returns may not be accepted.

Return Shipping

Unless the return is due to our error (wrong item, defective item), customers are responsible for return shipping costs.

We strongly recommend using a tracked shipping service, as CAVORA is not responsible for lost return packages.

Please send us the tracking number after shipping your return.

Damaged, Defective or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

Please contact us within 48 hours of delivery.

Provide:

  • Your order number
  • Clear photos of the item
  • Photos of the shipping package

Our customer service team will arrange a replacement, exchange, or refund as quickly as possible.